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Support Team

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Latest activity by Support Team
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    Support Team created an article,

    How does referencing work?

    The referencing process across the UK rental market is often seen as a hurdle to renting a house. Too often the process is confusing for both applicant and tenant, and the information needed to com...

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    Support Team created an article,

    What if the landlord is a company?

    The Companies Act 2006 S43(1)(b) allows individuals to sign on behalf of a company: https://www.legislation.gov.uk/ukpga/2006/46/part/4/crossheading/formalities-of-doing-business-under-the-law-of-e...

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    Support Team created an article,

    My tenant is in rent arrears - what can I do?

    Landlords who have tenants with rent arrears may wish to seek legal advice, and OpenRent has legal partners who can assist via a free helpline. Please let us know if you require these details.  Leg...

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    Support Team created an article,

    How and when am I able to evict my tenant?

    The large majority of tenancies end by mutual consent. When this isn't possible, eviction is the process whereby a landlord can gain possession of a tenanted property.  Can this be done if the cont...

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    Support Team created an article,

    How can I serve notice to tenants?

    For a comprehensive guide to serving notice, read our blog guide on How to Serve Eviction Notices. When to Serve Notice The method and time-frame for serving notice will depend on the circumstances...

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    Support Team created an article,

    What is pre-screening and how can I use it for my enquiries?

    Pre-screening Screening can be activated from your enquiries page, by clicking on Advanced Tenant Screening. We also activate it automatically on properties which receive a very large amount of int...

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    Support Team created an article,

    Why do you keep 'Let Agreed' listings on your website?

    We only provide you with listings from known landlords, which we can ensure are live, and available to rent now.  We do keep 'Let Agreed' properties on our search bar for a certain amount of time a...

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    Support Team created an article,

    I have credits on my account - how can I use them?

    There are three types of credits you can have on your account. All can be use gained for various reasons. The most common is if you have paid for a service but not yet used it.  1. Promotional Cred...

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    Support Team created an article,

    Is OpenRent compliant with data protection law and GDPR?

    Yes!  We are already fully compliant with data protection law and the introduction of GDPR won't change that.  Our Terms We do occasionally update our terms and will always let our customers know i...

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    Support Team created an article,

    Can I use OpenRent's contract without the rest of 'Rent Now'?

    Using OpenRent's contract Our tenancy agreement is created as part of the Rent Now process, and we do not recommend using the contract without the rest of Rent Now taking place.  We advise this for...