On OpenRent, the tenants usually pay for referencing (up to £20 per reference conducted).
In our Rent Now service, the cost of referencing is simply subtracted from the tenant's holding deposit. If you reject the tenants, we refund them the holding deposit less the cost of referencing.
If you aren't using Rent Now, and order standalone referencing instead, then you pay for the service when you order it on our website. You can then can ask your tenants for £20 to cover the cost, either taking payment from them before placing the order or asking the tenant to reimburse them after the event.